How to connect to FTP with Cyberduck

Cyberduck is a free, friendly FTP client for Windows and Mac – a great way to manage your website’s files. This guide shows how to connect it to your JetHost hosting account, both for a one-off session and as a saved bookmark you can reuse.

Your FTP details

You’ll need four things, which you set or find in cPanel under FTP Accounts:

• Server: your domain name (if it already points to JetHost), or the server hostname/IP from your Client Area.
• Username: your cPanel username, or a dedicated FTP account like user@yourdomain.com.
• Password: the password for that user.
• Port: 21 for FTP.

Quick Connect (one-off)

1. Open Cyberduck and click Open Connection.
2. Enter the server, username, password, and port from above.
3. Tick Save Password if you want to skip typing it next time, then click Connect.

Once connected, you’ll see all your folders and files – your website lives in public_html. If the connection is refused, double-check the port and that your domain actually points to JetHost; if it doesn’t yet, use the server hostname or IP from your Client Area as the server instead.

Save a bookmark (recommended)

A bookmark saves the connection so you never re-enter the details. Open the Bookmarks tab, click the + at the bottom left, and fill in a nickname plus the same server, username, password, and port. Next time, just double-click the bookmark to connect. It’s the tidier choice if you log in more than once.

Connect securely with SFTP

Plain FTP sends your password unencrypted. For a secure connection, choose SFTP (SSH File Transfer Protocol) as the connection type in Cyberduck, use your cPanel username and password, and set the port to 1022 (JetHost’s SSH port). Everything else works the same, but your login and files travel encrypted.

Need more help?

Cyberduck won’t connect? See fixing FTP connection problems, or open a ticket through Client Area → Support and we’ll help.