# How to connect your JetHost account via FTP

> Canonical: https://jethost.com/kb/how-to-connect-your-jethost-account-via-ftp/ · Last modified: 2026-08-20T06:49:22+00:00

You can connect to your [JetHost hosting account](https://jethost.com/web-hosting/) through [FTP](https://jethost.com/kb/category/ftp/) or SFTP to upload, download, and manage your website files. This method gives you full access to your file structure and works well for website updates, backups, and troubleshooting. The steps below show you how to set up your FTP connection quickly and safely.

This guide explains how to connect using your **main FTP account** and how to use **additional FTP accounts** created in cPanel.

## Your main FTP account (cPanel username and password)

Every JetHost hosting account includes one default FTP account.

This account uses:

**Hostname:** your-domain.com or server hostname
**Username:** your cPanel username
**Password:** your cPanel password
**FTP Port:** 21
**SFTP Port:** 1022
**FTP client:** [FileZilla](https://jethost.com/kb/how-to-install-filezilla-on-a-windows-computer/), WinSCP, or Cyberduck

You can log in with these details immediately. This is the recommended account for full website access, file management, and administrative work.

## How to connect with FTP

Use FTP when you need a simple connection.

**Host:** your-domain.com
**Username:** your cPanel username
**Password:** your cPanel password
**Port:** 21

## How to connect with SFTP

**Host:** your-domain.com
**Username:** your cPanel username
**Password:** your cPanel password
**Port:** 1022

## Additional FTP accounts (created in cPanel)

If you prefer to separate access for developers, staff, or applications, you can create **additional FTP accounts** in cPanel. These accounts always use the format:

**ftpusername@your-domain.com**

When you create an account in **cPanel → FTP Accounts**, cPanel will show:

The **exact username** (always ending with your domain)
The **assigned directory**
The **password you choose**

Use the same host and ports as the main FTP account. Additional accounts are useful when you want to limit access to a specific folder or provide temporary access to another person.

## To connect via FTP before your domain points to JetHost

Log in to the JetHost Client Area, open your hosting account details, and find the server hostname. Use that hostname as the Host in your FTP client. Username and password are the same as for cPanel.

## How to connect with FileZilla

Open FileZilla, enter your FTP host, username, password, and port in the Quickconnect bar, then click **Quickconnect**. Once connected, you’ll see your local files on the left and your JetHost Hosting files on the right. Drag and drop files between them to upload or download content.

![FileZilla quick connect](https://jethost.com/wp-content/uploads/2025/10/FileZillaLoginScreen.jpg)## Connect with Cyberduck

Launch Cyberduck and click **Open Connection**. Choose either FTP or SFTP, then enter your JetHost details. Click **Connect** and accept any server certificate if prompted. Cyberduck will display your hosting files, and you can double-click folders to navigate through your site structure.

![Cyberduck Open Connection](https://jethost.com/wp-content/uploads/2025/10/CyberduckOpenConnection.jpg)## Connect with WinSCP

Open WinSCP and create a new site profile. Select **FTP** or **SFTP** depending on your preference, then enter your JetHost credentials and click **Login**. Once connected, the left panel shows your computer and the right shows your JetHost files. Drag and drop to transfer files between the two.

![WinSCP Site Profile](https://jethost.com/wp-content/uploads/2025/10/WinSCPSiteProfile.jpg)

## JetHost Experts Tip

**Use SFTP for better security.** It encrypts both your login and data transfer, preventing exposure on public or shared networks. You can use the same credentials - just switch to port 1022 and select the SFTP protocol in your client.

## Need more help?

If you cannot connect via [FTP](https://jethost.com/kb/category/ftp/) or SFTP, open a ticket from your **JetHost Client Area → Support Tickets**. Our team will confirm your login details and help you test your connection.