How to Fix the ERR_CONNECTION_REFUSED Error

ERR_CONNECTION_REFUSED means the site turned your browser away: it reached the server, but the server would not accept the connection. The cause is usually the site being down, a firewall in the way, or something on your own network. Here is how to find which, first as a visitor, then as the site owner.

What the error means

Your browser found the server but was refused at the door. That happens when the web server is not running, a firewall blocks the request, or the browser is pointed at the wrong place by a proxy or stale settings. Your files and data are safe; the connection is being turned down.

Quick fixes to try first

Check the site is actually up. Try it on mobile data or ask a friend – if it fails for everyone, the problem is the server, not you.
Restart your router and device to clear temporary network faults.
Turn off any VPN or proxy, then retry.
Clear your browser cache, and flush your DNS cache.
Pause your firewall or antivirus for a moment to see if one of them is blocking the site.

If the website is yours

Confirm the web server is running. If it stopped, restart it or ask your host.
Check the firewall. A server firewall can refuse a port or block an IP range, including your own after failed logins.
Look at your security plugin. Login-protection tools sometimes lock out an address that looks suspicious.
Rule out overload. A server out of memory or connections can refuse new ones until it recovers.

On JetHost hosting

If a site you host with us refuses connections for everyone, open a ticket and we’ll check the web server, the firewall, and whether your IP was blocked. If it fails only for you, work through the visitor checks above first. A related message is covered in DNS server not responding.

JetHost Experts Tip

Test the site on mobile data before anything else. If it loads off your home network, your own firewall, router, or IP block is the cause – not the website.

Frequently asked questions

Does it mean the website is down?

Sometimes. If it fails for everyone, the server is likely down or refusing connections. If it fails only for you, the cause is on your side.

Why does it happen on my network but not on mobile data?

Your router, firewall, or an IP block is refusing the connection. Switching networks confirms it, then you know where to look.

Could a plugin cause it on my own site?

Yes. A security or firewall plugin can block an address it finds suspicious, including yours. Check its blocked-IP list.

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Need more help?

Still refused on a site you host with us? Open a ticket through Client Area → Support Tickets and we’ll check the server and firewall.