# Track Delivery

> Canonical: https://jethost.com/kb/track-delivery/ · Last modified: 2026-09-08T11:03:21+00:00

Wondering whether an email actually reached the recipient? **Track Delivery** shows the delivery route of your outgoing mail, so you can see if a message was delivered, delayed, failed, or blocked. This guide shows how to run and read a delivery report.

## Run a delivery report

![Email track delivery](https://jethost.com/wp-content/uploads/2026/09/email-track-delivery.png)1. [Log in to your webmail](https://jethost.com/kb/access-webmail-roundcube/) and open **Track Delivery**.
2. Optionally type a **Recipient Email** to narrow the results to one address, then click **Run Report**.
3. Use **Show All** for everything, or **Show Blocked & Failed** to focus on problems.

![Email track delivery report](https://jethost.com/wp-content/uploads/2026/09/email-track-delivery-report.png)You can also tick **Successes**, **Deferred**, **Failures**, and **In-Progress** to filter by status.

## Read the report

Each row shows the event, the from address, the sent time, a spam score, the recipient, and the result. The result is the key part:

- **Success** – the message was accepted by the recipient’s server.
- **Deferred** – delivery was temporarily delayed and will be retried.
- **Failed / Blocked** – the message was rejected; the row usually explains why.

Note that delivery data is only kept for a limited time, so check recent sends rather than older ones. The spam score column is also useful: a high score on your own outgoing mail is a hint that the message looked spammy to the receiving server, which can explain why it was rejected or landed in junk. Track Delivery is the quickest way to prove whether a "they never got my email" problem happened on the sending side or the recipient’s.

## JetHost Experts Tip

If a message failed, read the result text before resending – it often names the exact reason, such as an invalid address or the recipient’s server rejecting it. Fixing that is faster than sending again and hoping.

## Need more help?

Not sure what a delivery result means? Open a ticket through **Client Area → Support** with the recipient and time, and our team will help you read it.