Terms of Service

Terms of Service of JetHost

Effective Date: 04/15/2025

Last Updated: 04/15/2025

1. Introduction and acceptance of Terms

1.1 Service provider information

As used in these terms of service (these “Terms”), “JetHost”, hereinafter referred to as “we,” “us,” or “our” refers to JetHost Inc., mailing address: 16192 Coastal Highway, Lewes, DE 19958, United States.

1.2 Service overview

JetHost provides web hosting services, domain registration and transfer, SSL certificates, AI website builder, WordPress support and maintenance, and such other services as may be offered from time to time on the website located at jethost.com (the “Services” and, such website, the “Site”). 

1.3 Acceptance of Terms

By accessing and using our Services, you (the “User” or “you”) agree to be bound by these Terms, including our Acceptable Use Policy, Cookies Policy, Password Reset Policy and Privacy Policy which are incorporated by reference into these Terms, and form a legally binding agreement between you and “JetHost”. If you do not agree to these Terms, you must not access or use our Services.

THESE TERMS REQUIRE THE USE OF ARBITRATION (SECTION 12) ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMIT THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.

1.4 Amendment of Terms

We reserve the right to amend these Terms at any time. We will notify you of any changes by posting the new Terms on the Site. Your continued use of the Services following the posting of any changes constitutes acceptance of those changes.

1.5 Legal capacity

You affirm that you are either more than 18 years of age or possess legal parental or guardian consent to enter into these Terms, and to comply with these Terms. You also affirm that you are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms. 

1.6 Users of the services

For the purposes of these Terms of Service, the term “User” or “You” refers to any individual or entity that accesses or uses the Services, including but not limited to:

• Individuals acting on their own behalf or as representatives of other individuals. 
• Legal entities, including, but not limited to, companies, associations, organizations, or other entities that act through their authorized representatives or employees. 

1.7 Modification of service prices

1.7.1 JetHost reserves the right to modify the prices of the subscription plans and Services offered at any time. Such modifications will be effective immediately upon posting the updated prices on the Site or upon notifying You directly. The following conditions apply:

1.7.2 Notification: You will be notified of any price changes at least 30 days before the new prices take effect, allowing You to make informed decisions regarding your subscriptions.

1.7.3 Agreement to changes: Continued use of JetHost services after the price change comes into effect constitutes the User’s agreement to the new pricing structure.

1.7.4 Fixed-term subscriptions: For Users with fixed-term subscriptions (e.g., annual plans), the new prices will not affect the current term of their subscription but will apply upon renewal. 

1.7.5 Cancellation rights: Users have the right to cancel their subscription before the new prices take effect if they do not agree with the changes. 

1.7.6 Special offers: JetHost may, at its discretion, provide special promotional pricing or discounts, which will be subject to the terms and conditions of each offer.

2. Accounts and Subscriptions 

2.1 Accounts.  

2.1.1 Account Creation. In order to use the Services, you must register an account (“Account”) and provide certain information about yourself as prompted by the account registration form. You represent and warrant that: (a) all required registration information you submit is truthful and accurate; (b) you will maintain the accuracy of such information. You may delete your Account at any time, for any reason, by following the instructions on the Site. Failure to maintain accurate and current registration data may constitute a material breach of this Agreement and may result in the suspension or termination of the Service, at JetHost’s sole discretion.  

2.1.2  Account Responsibilities. You are responsible for maintaining the confidentiality of your Account login information and are fully responsible for all activities that occur under your Account as well as all charges incurred therewith. You agree to immediately notify JetHost of any unauthorized use, or suspected unauthorized use of your Account or any other breach of security. JetHost cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.

2.2 Service plans and subscription.

JetHost provides its Services to Users primarily through subscription hosting plans available on the Site. You can subscribe to services by selecting a subscription plan that best fits your needs. By providing Your details and clicking the button to place an order, You hereby represent and warrant that You have carefully reviewed, understand, and agree to be bound by the entirety of these Terms. Your submission of information and subsequent action of clicking the order button constitutes Your unequivocal and unconditional acceptance of these Terms, and You further agree to fully comply with and be bound by all provisions contained therein. 

3. User Rights and Responsibilities Regarding Service Access and Use

3.1 Limited License.  Subject to these Terms, JetHost grants you a non-transferable, non-exclusive, revocable, limited license to use and access the Services solely for your own personal or internal business purposes, in accordance with the limitations of Your subscription plan for the Service. The rights granted to you in these Terms are subject to the restrictions set in this Section 3. 

3.2 As part of the Services, JetHost grants You access to an administrative panel for remote management of the Service. Your right to manage the Service is exclusively through the administrative panel provided by JetHost, contingent upon proper authentication via Your designated username and password. You are granted remote access solely to Your allocated space and resources within JetHost’s server infrastructure. 

3.3 As part of the Services, You are authorized to share information by uploading it within Your designated space and resources on a JetHost server connected to the Internet, in accordance with the specifications of Your subscription plan for the Service. 

3.4 You are authorized to publish information within Your allocated space and utilize the resources within JetHost’s server infrastructure through the use of specialized software, provided that such use does not disrupt the server’s functionality, security, or violate these Terms. 

3.5 JetHost provides You with the option to utilize a private email service, subject to the limitations and specifications of Your subscription plan. 

3.6 You shall utilize the Services in good faith and for their intended purpose, in compliance with these Terms and within the limitations of Your then-current subscription plan. 

3.7 In Your use of the Services, You are strictly prohibited from employing any software, scripts, programming languages, or other technologies that may impede or impair the ability of other customers to effectively use the Services. 
3.8 You shall employ technologies and develop Your websites in a manner consistent with contemporary standards for security, functionality, restrictions on the provision of hosting resources to third parties, and efficiency. Websites developed by You using the Services shall not generate server loads exceeding normal and industry-standard consumption levels for shared hosting services, as defined by Your then-current subscription plan for the Service.

3.9 Email Use and Anti-Spam Policy 

3.9.1 Email Services Provision 
As part of the hosting services provided by JetHost, you are authorized to create email accounts and utilize email services for the transmission and receipt of electronic mail. These email services shall not be employed for email marketing campaigns or related activities. As part of the hosting services provided by JetHost, you are authorized to create email accounts and utilize email services for the transmission and receipt of electronic mail. These email services are intended exclusively for personal, non-commercial use, and shall not be employed for email marketing campaigns or related activities.

3.9.2 Prohibition of Spam 
JetHost maintains a strict zero-tolerance policy regarding the transmission of spam (Anti-Spam Policy). JetHost employs comprehensive traffic monitoring of all data transmitted to and from its web servers to detect and prevent spamming activities. For the purposes of this policy, “spam” is defined as the transmission of Unsolicited Commercial Email (UCE), Unsolicited Bulk Email (UBE), or Unsolicited Facsimiles (Fax), which constitute electronic or facsimile communications sent to recipients for advertising or other purposes without obtaining prior, affirmative, and verifiable consent. Commercial advertising and/or bulk electronic or facsimile communications may only be transmitted to recipients who have expressly “opted-in” to receive such communications. All such communications must include a valid return address, a reply-to address, the sender’s physical postal address, and a clear and conspicuous method for recipients to opt-out of future communications, located within the footer of the email or facsimile. JetHost reserves the right to request and receive conclusive proof of opt-in consent for any email address or facsimile number. 

3.10 Compliance with Laws and Regulations 
Utilization of JetHost’s products and services is contingent upon adherence to all applicable federal, state, and local laws and regulations, as well as strict compliance with the Anti-Spam Policy.  

3.11 Enforcement and remedies 
In the event that JetHost determines, in its sole and absolute discretion, that services are being utilized in connection with the transmission of spam, JetHost may, without prior notice, redirect, suspend, or terminate any website hosting, email accounts, or other applicable services. 

3.12 Termination of Account 
You agree that JetHost may immediately terminate any account that JetHost, in its sole and absolute discretion, believes is transmitting or is otherwise associated with spam or other unsolicited bulk electronic communications. 

3.13 Ownership 
Excluding any User Content that you may provide (defined below), you acknowledge that all the intellectual property rights, including copyrights, patents, trademarks, and trade secrets, in the Services and its content are owned by JetHost or its suppliers. Neither these Terms (nor your access to the Services) transfers to you or any third party any rights, title or interest in or to such intellectual property rights, except for the limited access rights expressly set forth in Section ‎3.1. JetHost and its suppliers reserve all rights not granted in these Terms. There are no implied licenses granted under these Terms. 

4. Allocation of Risk and Responsibility for User Content 

4.1 You expressly acknowledge and agree that, at all times, You are solely responsible for your User Content (as defined below) and You bear the entire risk of any loss of or damage to your User Content. You hereby represent and warrant that your User Content does not violate our Acceptable Use Policy (defined in Section ‎5). You may not represent or imply to others that your User Content is in any way provided, sponsored or endorsed by JetHost. Because you alone are responsible for your User Content, you may expose yourself to liability if, for example, your User Content violates the Acceptable Use Policy. 

4.2 Without limiting the foregoing, You shall have the sole and exclusive responsibility for implementing and maintaining measures to: 

• Prevent any loss or damage to Your User Content, 
• Maintain independent archival and backup copies of Your User Content, separate and apart from any backups maintained by the service provider, and 
• Ensure the security, confidentiality, and integrity of Your User Content as it is transmitted through or stored on the service provider’s servers. 

4.3  “User Content” means any and all information and content (including text, images, photos, videos, audio, and documents) that You provide or make available in connection with the use of the Services, including any hosted or server content associated with Your account , whether displayed, linked, transmitted through, or stored on the server. 

4.4 License over User Content.  You hereby grant (and you represent and warrant that you have the right to grant) to JetHost an irrevocable, perpetual, nonexclusive, royalty-free and fully paid, worldwide license (with the right to sublicense) to access, use, reproduce, electronically distribute, transmit, perform, format, display, store, archive, and index the User Content for the purpose of supporting your use of the Services and providing Services to you. We may also use User Content for the purpose of supporting and developing the Services, provided that when doing so, we shall only use User Content in an anonymized and aggregated way. Subject only to the limited license expressly granted herein, Customer shall retain all right, title and interest in and to the User Content and all intellectual property rights therein. Nothing in this Agreement will confer on JetHost any right of ownership or interest in the User Content or the intellectual property rights therein. 

4.5 Backups of User Content
4.5.1 As part of its internal business continuity practices, JetHost may, at its sole discretion and without obligation, periodically create backups of Your hosting files and databases. You acknowledge and agree that any such backups generated by JetHost are intended solely for JetHost’s internal use in facilitating the potential restoration of hosted sites in the event of an unforeseen technical issue. 

4.5.2 You understand and agree that any backups created by JetHost pursuant to its business continuity efforts are not guaranteed and are subject to an automatic deletion schedule upon the expiration or termination of Your hosting subscription. 

4.5.3 Notwithstanding the potential existence of any backups created by JetHost, You expressly acknowledge and agree that You remain solely and entirely responsible for creating and maintaining Your own independent backups of Your hosting files. You have no right, title, or interest in or to any backups that may be created by JetHost for its business continuity purposes, and JetHost shall have no liability whatsoever for any loss or unavailability of such backups. 

5. Acceptable Use and Legal Compliance 

5.1 The web hosting and related electronic services provided by JetHost are to be utilized solely for lawful purposes, in strict compliance with all applicable international, federal, state, provincial, and local laws, rules, and regulations. You acknowledge and agree that the primary intent of JetHost’s services is to provide a platform for serving web documents and related content, and not as an off-site storage facility for electronic files. Your use of the Services is further governed by JetHost’s Acceptable Use Policy (“Acceptable Use Policy” or “AUP”), the terms of which are incorporated herein by this reference. 

5.2 Any violation of JetHost’s AUP or any other provision of this Agreement shall constitute a material breach hereof and may, at JetHost’s sole discretion, result in the immediate termination of the Services provided by JetHost, with or without prior notice or the opportunity to cure such violation. The decision to provide any notice or cure period shall be at the sole and absolute discretion of JetHost, based upon the severity and nature of the violation. 

5.3 JetHost reserves the absolute right to refuse to provide or continue providing Services if, in its sole and absolute opinion, any content residing on Your website or accessible via links from Your website is deemed illegal, misleading, obscene, defamatory, infringing upon intellectual property rights, or otherwise in violation of JetHost’s AUP. 

5.4 You expressly understand and agree that JetHost shall not be liable for any loss or damages, including but not limited to direct, indirect, incidental, special, or consequential damages, that may arise from JetHost’s refusal to host Your website or to provide the Services under this Agreement due to Your actual or potential violation of this Section or the AUP. 

6. Third-Party Software 

6.1 JetHost may provide certain third-party software to You to facilitate account management, including but not limited to cPanel, CloudLinux, Softaculous, Litespeed, WHMCS, Redis, CloudFlare, etc. (“Third Party Software”) You expressly understand and agree that any such third-party software is provided strictly on an “AS IS” and “AS AVAILABLE” basis, without any warranties of any kind, whether express or implied. JetHost makes no representations or guarantees that any specific results or functionality can be obtained through the use of Third Party Software. You further agree that JetHost shall not be liable for any errors, defects, malfunctions, or failures in the operation or performance of Third Party Software. 

6.2 By utilizing JetHost Services that incorporate Third Party Software, You specifically acknowledge and agree to be bound by the applicable terms of service, end-user license agreements, or other similar legal terms established by the respective third-party providers. You covenant to use the JetHost Services, including any integrated Third Party Software, strictly in accordance with all such third-party terms. Your failure to comply with any third-party license or terms may constitute a material breach of this Agreement and may result in the immediate suspension or termination of Your Services by JetHost, without notice or refund. 

6.3 You expressly acknowledge and agree that Your order for and use of JetHost Services constitutes Your explicit and informed consent to be bound by the terms of service of each third-party provider whose Third Party Software is integrated into the Services You utilize. For Your convenience, JetHost may provide links to the current versions of these third-party terms for Your review and future reference; however, it is Your sole responsibility to review and remain informed of the most current versions of these terms. 

7. DISCLAIMERS 

THE SERVICES ARE PROVIDED ON AN “AS-IS” AND “AS AVAILABLE” BASIS, AND JETHOST (AND OUR SUPPLIERS) EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ALL WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, OR NON-INFRINGEMENT.WE (AND OUR SUPPLIERS) MAKE NO WARRANTY THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS, OR WILL BE ACCURATE, RELIABLE, FREE OF VIRUSES OR OTHER HARMFUL CODE, COMPLETE, LEGAL, OR SAFE.IF APPLICABLE LAW REQUIRES ANY WARRANTIES WITH RESPECT TO THE SITE, ALL SUCH WARRANTIES ARE LIMITED IN DURATION TO NINETY (90) DAYS FROM THE DATE OF FIRST USE. JETHOST DISCLAIMS ANY AND ALL RESPONSIBILITY OR LIABILITY IN RELATION TO THE CONTENT MADE AVAILABLE THROUGH THE SERVICES, INCLUDING THE USER CONTENT, OR ANY CONTENT OR SERVICES PROVIDED BY THIRD PARTIES. JETHOST DOES NOT CONTROL OR VET USER CONTENT AND IS NOT RESPONSIBLE FOR WHAT USERS POST, TRANSMIT, OR SHARE ON OR THROUGH THE SERVICES. JETHOST IS NOT RESPONSIBLE OR LIABLE IN ANY MANNER FOR ANY THIRD-PARTY SERVICES ASSOCIATED WITH OR UTILIZED IN CONNECTION WITH THE SERVICES, INCLUDING THE FAILURE OF ANY SUCH THIRD-PARTY SERVICES OR SUPPORTED PLATFORMS. 

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. 

8. INDEMNIFICATION 

You agree to indemnify and hold JetHost (and its officers, employees, and agents) harmless, including costs and attorneys’ fees, from any claim or demand made by any third party due to or arising out of (a) your use of the Site, (b) your violation of these Terms, (c) your violation of applicable laws or regulations, (d) your User Content or (e) Third Party Software. JetHost reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. You agree not to settle any matter without the prior written consent of JetHost. JetHost will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it. 

9. Limitation on Liability 

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL JETHOST (OR OUR SUPPLIERS) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFITS, LOST DATA, COSTS OF PROCUREMENT OF SUBSTITUTE PRODUCTS, OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF, OR INABILITY TO USE, THE SITE, EVEN IF JETHOST HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.ACCESS TO, AND USE OF, THE SITE IS AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE OR COMPUTER SYSTEM, OR LOSS OF DATA RESULTING THEREFROM.  

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THIS AGREEMENT (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION), WILL AT ALL TIMES BE LIMITED TO A MAXIMUM OF FIFTY US DOLLARS (U.S. $50). THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT ENLARGE THIS LIMIT.YOU AGREE THAT OUR SUPPLIERS WILL HAVE NO LIABILITY OF ANY KIND ARISING FROM OR RELATING TO THIS AGREEMENT. 

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. 

10. Fees and Payment Terms 

10.1 All fees for the Services shall be set forth in JetHost’s then-current fee schedule, which is incorporated herein by this reference, and shall be due and payable at the times specified therein. For any renewal periods following the Initial Term, renewal fees shall be immediately due and owed on the first day of such renewal period. Failure to remit renewal fees when due shall constitute a material breach of this Agreement and may result in the immediate termination of the Services, without notice or liability to JetHost. 

10.2 JetHost offers an auto-renewal option for all hosting plans. If You have elected a monthly payment plan, Your recurring monthly billing date will be determined by the date on which You initially purchased the products or Services. As previously stated, failure to make timely payments for Services upon renewal may lead to the immediate suspension of Services. 
If You have subscribed to an annual (or longer) payment plan and have elected the automatic renewal option, You hereby authorize JetHost to automatically renew Your Services upon the expiration of the then-current term and to charge the designated payment method on file with JetHost at JetHost’s prevailing rates for such renewal. 

10.3 In the event that any amount due and payable to JetHost remains unpaid as of the date the Services expire, JetHost reserves the right, at its sole discretion, to immediately terminate this Agreement and/or withhold or suspend the provision of Services. JetHost may, but shall not be obligated to, provide a discretionary grace period of seven (7) calendar days for overdue payments related to shared hosting packages.  

11. Cancellation Policy

11.1 The initial term of this Agreement (“Initial Term”) shall be as specified in Your order form, commencing upon the commencement of the Services as outlined therein. Following the Initial Term, this Agreement shall automatically renew for successive terms of equal length to the Initial Term (each a “Renewal Term”), unless earlier terminated or canceled by either party in accordance with the provisions of this Section. 

11.2 This Agreement may be terminated as follows: 

11.2.1 By You: To disable the automatic renewal of this Agreement, you must notify JetHost by sending an email to support@jethost.com expressing your intention to do so. This email must be received at least five (5) business days prior to the renewal date. Failure to disable auto-renewal within this period will result in the automatic commencement of a Renewal Term. 

11.2.2 By JetHost for Cause: JetHost may terminate this Agreement at any time, without prior notice to You, if, in JetHost’s sole judgment, You are in breach of any term or condition of this Agreement. 

11.2.3 By JetHost for Operational Reasons: JetHost may terminate this Agreement at its sole discretion, without prior notice, if JetHost determines that Your use of the Services places or is likely to place unreasonable demands upon JetHost’s infrastructure or could disrupt JetHost’s business operations. 

11.2.4 By JetHost for Breach of Other Agreements: JetHost may terminate this Agreement if it determines, in its sole discretion, that You are in violation of, or are alleged to be violating, the terms and conditions of any other agreement entered into between You and JetHost or any affiliate of JetHost. 

11.3 In the event of termination or suspension of the Services under the circumstances described in subsections (11.2.3), (11.2.4), or (11.2.5) above, You expressly agree that: 

• No pre-paid fees shall be refunded to You. 
• JetHost shall have the right, but not the obligation, to assume control and ownership of any domain name registered through JetHost’s domain name registration services that is associated with the terminated Services. 

11.4 In the event of termination of this Agreement due to Your default or breach of any provision herein, You shall be liable for all costs associated with such termination, including any reasonable costs incurred by JetHost in closing Your account. You further agree to indemnify and hold JetHost harmless from any and all costs, including reasonable attorneys’ fees, incurred by JetHost in enforcing Your compliance with this Section.

12. Obligations upon termination

In the event of the termination of this Agreement, whether initiated by You or by JetHost for any reason whatsoever, You hereby expressly acknowledge and agree to the following:

12.1.1 You bear the sole and exclusive responsibility for creating, maintaining, and retaining a complete and current backup of all of Your content hosted on JetHost’s servers. JetHost shall have no obligation to create or maintain any backup of Your content following the termination of this Agreement. JetHost shall have no obligation, and expressly disclaims any duty, to create a backup copy of Your server content, or to transfer or facilitate the transfer of Your account content via FTP or any other method, upon or after the termination of this Agreement. 

12.1.2 The migration and transfer of Your account content from JetHost’s servers to an alternative provider or to any other location shall be Your sole and exclusive responsibility. You are solely responsible for taking all necessary steps to move Your content prior to the effective date of termination. 

13. Force Majeure 

13.1 Neither party shall be deemed in breach of this Agreement, nor shall either party be liable to the other for any delay in performance or failure to perform any of its obligations hereunder (excluding the obligation to pay sums due), to the extent that such delay or failure is caused by a Force Majeure Event. For the purposes of this Agreement, a “Force Majeure Event” shall include, but not be limited to, the following: 

• Failures or disruptions of the internet, data transmission lines, networks, electrical power, and telecommunications infrastructure or facilities. 
• Widespread cyberattacks, cybercrimes, network intrusions, denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks. 
• Power outages. 
• Defects in goods or software specifically directed by the User for the Supplier’s use. 
• Acts of God, including but not limited to lightning, fire, floods, earthquakes, storms, or other natural disasters. 
• Civil unrest, riots, insurrections, acts of war or terrorism, sabotage, or military actions. 
• Embargoes, blockades, transportation disruptions, strikes, lockouts, or other labor disturbances. 
• Business closures or disruptions beyond the reasonable control of the affected party. 
• Unforeseeable supply chain delays or inability to procure necessary materials or services. 
• Inability to provide personnel due to widespread illness, epidemics, or pandemics. 
• Governmental actions, laws, regulations, orders, or restrictions, including import and export barriers. 

13.2 The party experiencing a Force Majeure Event shall promptly notify the other party of the occurrence and the anticipated duration of such event. The period for performance of the affected obligation shall be extended by a period equal to the duration of the Force Majeure Event. 

13.3 If a Force Majeure Event continues for a period exceeding one (1) calendar month from the date of its commencement, the non-affected party shall have the right to give written notice to the affected party to terminate this Agreement. Such notice of termination shall specify the effective date of termination, which shall be no less than seven (7) calendar days following the date on which the termination notice is duly given. Upon the effective date of termination specified in such notice, this Agreement shall terminate without further liability of either party to the other, except for any payment obligations that accrued prior to the date of termination.

14. Data protection and privacy

Our collection and use of personal data is described in our Privacy Policy. 

We may update our Privacy policy from time to time. We will notify you of any changes by posting the new policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective. 

15.  Copyright Policy 

We respect the intellectual property of others and ask that our Users do the same. We have adopted and implemented a policy respecting copyright law that provides for the removal of any infringing materials and for the termination, in appropriate circumstances, of Customers who are repeat infringers of intellectual property rights, including copyrights. If you believe that any of the copyrighted material, which is directly available via the Services is unlawfully infringing the copyright(s) in a work, and wish to have the allegedly infringing material removed, the following information in the form of a written notification (pursuant to 17 U.S.C. § 512(c)) must be provided to our designated Copyright Agent: 

1. your physical or electronic signature; 
2. identification of the copyrighted work(s) that you claim to have been infringed; 
3. identification of the material on our services that you claim is infringing and that you request us to remove; 
4. sufficient information to permit us to locate such material; 
5. your address, telephone number, and e-mail address; 
6. a statement that you have a good faith belief that use of the objectionable material is not authorized by the copyright owner, its agent, or under the law; and 
7. a statement that the information in the notification is accurate, and under penalty of perjury, that you are either the owner of the copyright that has allegedly been infringed or that you are authorized to act on behalf of the copyright owner. 

Please note that, pursuant to 17 U.S.C. § 512(f), any misrepresentation of material fact (falsities) in a written notification automatically subjects the complaining party to liability for any damages, costs and attorney’s fees incurred by us in connection with the written notification and allegation of copyright infringement. 

JetHost Inc.
Attn: Copyright Agent
Mailing address: 16192 Coastal Highway, Lewes, DE 19958, United States. 
Email: privacy@jethost.com   

16. Governing law and dispute resolution

16.1 Governing law

These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States of America and the state law applicable to the state where JetHost is registered, without regard to conflict of law principles.

16.2 Dispute resolution

Please read this Arbitration Agreement carefully.  It is part of your contract with JetHost and affects your rights.  It contains procedures for MANDATORY BINDING ARBITRATION AND A CLASS ACTION WAIVER. 

Informal negotiation: To expedite resolution and reduce the cost of any dispute, controversy, or claim related to these Terms (“Dispute”), you and JetHost agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one party to the other. 

Arbitration: You and JetHost agree that any Dispute that cannot be resolved through informal negotiations will be finally and exclusively resolved by binding arbitration. The arbitration will be conducted by the Judicial Arbitration Mediation Services, Inc. (“JAMS”) subject to the U.S. Federal Arbitration Act and federal arbitration law and according to the JAMS Streamlined Arbitration Rules and Procedures (the “JAMS Rules”) in the state where JetHost is registered. If JAMS is not available to arbitrate, the parties will select an alternative arbitral forum. The arbitration shall be conducted by a single arbitrator, and such arbitrator shall have no authority to add parties, vary the provisions of these Terms, award punitive damages, or certify a class.. Your responsibility to pay any filing, administrative and arbitrator fees will be solely as set forth in the JAMS Rules. The parties will cooperate with JAMS and each other in scheduling the arbitration proceedings, and in selecting one arbitrator from the appropriate JAMS list with substantial experience in resolving contract disputes. 

Waiver of jury trial.  EACH PARTY HEREBY WAIVES ITS RIGHTS TO A JURY TRIAL OF ANY CLAIM OR CAUSE OF ACTION BASED UPON OR ARISING OUT OF THIS AGREEMENT, THE ORDER FORM OR THE SUBJECT MATTER HEREOF OR THEREOF. THE SCOPE OF THIS WAIVER IS INTENDED TO BE ALL-ENCOMPASSING OF ANY AND ALL DISPUTES THAT MAY BE FILED IN ANY COURT AND THAT RELATE TO THE SUBJECT MATTER OF THIS TRANSACTION. EACH PARTY HERETO HEREBY FURTHER WARRANTS AND REPRESENTS THAT SUCH PARTY HAS REVIEWED THIS WAIVER WITH ITS LEGAL COUNSEL, AND THAT SUCH PARTY KNOWINGLY AND VOLUNTARILY WAIVES ITS JURY TRIAL RIGHTS FOLLOWING CONSULTATION WITH LEGAL COUNSEL. 

Class action waiver: YOU AND JETHOST AGREE THAT ANY ARBITRATION SHALL BE LIMITED TO THE DISPUTE BETWEEN JETHOST AND YOU INDIVIDUALLY. TO THE FULL EXTENT PERMITTED BY LAW, (1) NO ARBITRATION SHALL BE JOINED WITH ANY OTHER; (2) THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE ARBITRATED ON A CLASS-ACTION BASIS OR TO UTILIZE CLASS ACTION PROCEDURES; AND (3) THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC OR ANY OTHER PERSONS. 

All aspects of the negotiations or arbitration proceeding, including but not limited to the award of the arbitrator and compliance therewith, shall be strictly confidential.  The parties agree to maintain confidentiality unless otherwise required by law.  This paragraph shall not prevent a party from submitting to a court of law any information necessary to enforce this Agreement, to enforce an arbitration award, or to seek injunctive or equitable relief. 

17. Contact information, feedback, and service exclusions 

17.1 Contact information

For any questions, concerns, or comments regarding these Terms and Conditions, our services, or any related matter, please contact JetHost via: 
Email: privacy@jethost.com 

17.2 Feedback

JetHost highly values feedback from our users. Please note that any feedback, comments, ideas, improvements, or suggestions provided to JetHost will be considered non-confidential and non-proprietary. JetHost will be free to use such feedback on an unrestricted basis.

17.3 Service Exclusions

Please be advised that JetHost’s services are not available to clients located within the European Union (EU). This exclusion is due to regulatory and compliance considerations related to the provision of digital services within the EU. We apologize for any inconvenience this may cause and appreciate your understanding.

17.4 Electronic communications

The communications between you and JetHost use electronic means, whether you use the Services or send us emails, or whether JetHost posts notices on the JetHost’s website or communicates with you via email. For contractual purposes, you (a) consent to receive communications from JetHost in an electronic form; and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that JetHost provides to you electronically satisfy any legal requirement that such communications would satisfy if it were be in a hardcopy writing. The foregoing does not affect your non-waivable rights. 

18. Entire agreement

This section confirms that the Terms and Conditions constitute the full and exclusive understanding and agreement between JetHost and the user regarding the service. It supersedes all prior discussions, agreements, and understandings of any kind, including any terms or conditions on the user’s purchase order or other business forms. Any amendments or modifications to this agreement must be in writing and signed by authorized representatives of both parties. This section ensures clarity and finality in the agreement, providing a clear reference point for the rights and obligations of both parties. 

19. Severability

This section ensures that if any part of these Terms and Conditions is found to be invalid, illegal, or unenforceable, that part will be excluded from the agreement without affecting the rest of the Terms. The remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law. This clause maintains the integrity and enforceability of the agreement as a whole, even if part of it is deemed void or unenforceable in certain situations or jurisdictions. 

General Terms and Conditions for VPS and DEDICATED SERVER Services

Effective Date: 05/01/2026

Last Updated: 05/01/2026

1. Provider Details

1.1. These General Terms and Conditions (the “Terms”) govern the provision of Virtual Private Server services (“VPS Services”) and Dedicated Server services (“Dedicated Server Services” and, together with VPS Services, the “Services”) by JetHost Inc., mailing address: 16192 Coastal Highway, Lewes, DE 19958, United States (the “Provider,” “Company,”(the “Provider”, “Company”, “JetHost”, “we”, “our”, or “us”).

2. Provider Information

2.1. JetHost may be contacted as follows:

1. General support:
   • Email Address: support@jethost.com
   • Website: https://jethost.com/contact-us/
   • Phone: +1 (269) 390-8586.
2. Billing matters: sales@jethost.com.
3. Legal notices: privacy@jethost.com and the physical address listed above.
4. DMCA notices: privacy@jethost.com and the designated agent details published on JetHost’s website and filed with the U.S. Copyright Office, if applicable.
5. Abuse reports: privacy@jethost.com

2.2. JetHost publishes these Terms, its Acceptable Use Policy (“AUP”), Privacy Notice, Data Processing Addendum if applicable, Service Level Agreement if applicable, and any order, quote, statement of work, order form, or service description incorporated by reference, on its website. Unless expressly stated otherwise in a signed writing, these Terms control your use of the Services.

3. Subject Matter, Acceptance, And Order Of Precedence

3.1. By placing an order, clicking an acceptance button, executing an order form, using the Services, or permitting any third party to use the Services under your account, you (the “Customer,“ ”you,“ and ”your“) agree to be bound by these Terms. If the Customer is entering into this agreement on behalf of an entity, the individual accepting these Terms represents and warrants that he or she has authority to bind that entity.

3.2. These Terms apply to both consumers and business customers. Where non-waivable consumer protection rules apply under applicable law, including state subscription and privacy laws, those mandatory rules prevail solely to the extent required by law. All other Customers are treated as commercial customers.

3.3. If a conflict exists among documents, the order of precedence shall be: (1) a mutually signed master agreement or order form; (2) a service-specific addendum or SLA expressly incorporated into the order; (3) these Terms; (4) the AUP; and (5) other website policies, in each case unless a higher-ranking document expressly states that it overrides a lower-ranking document.

4. Description And Scope Of The Services

4.1. JetHost offers the Services through its website and related sales channels. The Services are infrastructure and related ancillary services only. Unless expressly included in the purchased plan, the Services do not include application development, application administration, website content management, cybersecurity monitoring, legal compliance services, or business continuity consulting.

4.2. VPS Services consist of logically partitioned computing resources running on shared underlying infrastructure. A VPS plan may include a virtual machine, allocated CPU and memory, storage, network throughput, one or more IP addresses where available, administrative access credentials, a control panel if included in the purchased plan, and optional managed services if expressly stated in the order.

4.3. Dedicated Server Services consist of the assignment of a specific physical server, or substantially all computing capacity of a physical server, to the Customer for the relevant subscription term. Dedicated Server Services may include operating system installation, remote access tools, network connectivity, and hardware support. Replacement parts or replacement hardware may differ in manufacturer or model but will be substantially equivalent in function and performance.

4.4. Managed Services, where purchased, are limited to the support scope expressly identified in the applicable plan, proposal, or order form. Managed Services do not transfer operational ownership of your systems, applications, content, configurations, or legal compliance obligations to JetHost.

4.5. JetHost may use its own facilities and personnel or those of subcontractors, data center operators, connectivity providers, software licensors, cloud providers, payment processors, and other third-party suppliers in delivering the Services. JetHost remains responsible for the portions of the Services it undertakes to supply, subject to the limitations and exclusions in these Terms.

4.6. Technical specifications, resource allocations, hardware ranges, bandwidth allotments, support response targets, and included features are those stated in the applicable plan or order at the time the order is accepted. Advertised specifications describe the purchased service level and do not create an absolute guarantee of uninterrupted or error-free operation.

4.7. JetHost may impose reasonable technical, operational, and security policies on use of the Services, including limits related to CPU spikes, storage abuse, abusive I/O patterns, denial-of-service impact, outbound mail volume, excessive ticket volume arising from unsupported configurations, and use cases that jeopardize the stability or security of JetHost’s systems or other customers.

5. Eligibility, Account Registration, And Customer Status

5.1. You must provide complete, current, and accurate account, billing, and contact information and must promptly update that information when it changes. JetHost may rely on the information provided through the order flow, customer portal, ticketing system, and account profile.

5.2. JetHost may reject, delay, or cancel any order, or require additional verification, if JetHost reasonably believes that the order is incomplete, inaccurate, fraudulent, high-risk, inconsistent with export control or sanctions requirements, or likely to violate these Terms or the AUP.

5.3. You are responsible for all use of the Services under your account, including use by employees, contractors, affiliates, end users, resellers, delegates, and any person who obtains access through your credentials or environment. You shall ensure that all such persons comply with these Terms.

5.4. Subject to the limits in Section 9.2(i), if you purchase the Services for resale, white-label provision, managed hosting, or on behalf of third parties, you remain fully liable to JetHost for all acts and omissions of your downstream customers and users. No privity is created between JetHost and any downstream customer unless expressly agreed in writing.

6. Ordering, Activation, Provisioning, And Access

6.1. An order is deemed accepted only when JetHost confirms acceptance electronically, provisionally activates the Services, or delivers the relevant credentials. JetHost may conduct fraud screening, sanctions screening, payment verification, identity verification, and technical qualification checks before activation.

6.2. Provisioning times stated on the website or in sales communications are targets only, unless expressly guaranteed in writing. Provisioning may be delayed by payment verification, supply-chain constraints, stock shortages, data center access limitations, network dependencies, operating system image issues, or customer-side onboarding delays.

6.3. Upon activation, JetHost will make available the access credentials, customer portal information, and any applicable service notices. You shall immediately secure all credentials, rotate all temporary passwords, enable multi-factor authentication where offered, and restrict access on a least-privilege basis.

6.4. Root, administrator, hypervisor, control-panel, BIOS, out-of-band, or remote management access, if provided, is granted solely for lawful use of the purchased Services. JetHost may disable or restrict access that creates a material security risk, threatens infrastructure stability, or violates these Terms.

6.5. You are solely responsible for configuration, deployment, patching, hardening, application security, firewall rules, key management, encryption choices, backup design, disaster recovery, logging, and business continuity, except to the limited extent that JetHost expressly undertakes specific managed obligations in writing.

7. Fees, Billing, Taxes, Renewals, And Refunds

7.1. You shall pay all fees, charges, setup fees, upgrade fees, overage charges, restoration fees, late fees if permitted by law, and other amounts stated in the applicable order, invoice, or price list. Except as otherwise expressly stated, all fees are quoted and payable in U.S. dollars and are non-refundable.

7.2. You authorize JetHost and its payment processors to charge the payment method on file for all recurring and non-recurring fees due under the account, including renewals, upgrades, overages, taxes, chargeback reversals, and recovery of payment processing costs to the extent permitted by law and the applicable payment processor rules.

7.3. Unless you disable auto-renewal in the customer portal or by another permitted method before the renewal date, the Services may automatically renew for successive periods equal to the then-current billing cycle or the renewal term identified in the applicable order. The renewal charge may be at the then-current renewal rate unless a different renewal price was expressly committed in writing.

7.4. For consumers, JetHost shall present recurring billing and automatic renewal terms clearly and conspicuously before purchase, obtain affirmative consent to such terms, provide a retainable acknowledgment, and provide cancellation methods and renewal reminders as required by applicable law. Where required by law, JetHost will also give advance notice of material fee changes and certain renewals or trial conversions. Consumers who reside in jurisdictions imposing additional auto-renewal disclosure, consent, or cancellation requirements (including, without limitation, California, New York, Massachusetts, Connecticut, Illinois, and Florida) shall receive disclosures, acknowledgments, reminders, and cancellation methods in accordance with such laws.

7.5. JetHost may change fees, plan structures, included resources, or billing practices upon prior notice. For business customers, fee changes may take effect upon the next renewal term or as otherwise stated in the notice. For consumers, fee changes and material changes will take effect as and when permitted by applicable law, subject to any mandatory advance notice periods and cancellation rights.

7.6. You are responsible for all sales, use, VAT, GST, telecommunications, excise, withholding, or similar taxes, duties, and governmental charges associated with the Services, excluding taxes measured by JetHost’s net income. If you are exempt, you must timely provide valid exemption documentation.

7.7. JetHost may suspend or terminate the Services for non-payment. Without limiting other remedies, JetHost may decline to provision new Services, revoke promotional pricing, require advance payment, or restrict self-service functionality if the account becomes delinquent or exhibits repeated payment failures.

7.8. Any refund rights are limited to those expressly stated on JetHost’s website, order form, or a separate refund policy. Unless a stated money-back guarantee applies, you have no right to a pro-rated refund for early termination, unused time, resource under-utilization, or suspension for breach. Domain names, licenses, setup work, custom work, third-party fees, one-time services, and dedicated procurement costs are generally non-refundable.

7.9. If JetHost offers a free trial, discounted initial term, or promotional term that converts into a paid subscription, the trial or promotional period will convert into a paid term unless timely canceled. You remain responsible for reviewing the acknowledgment email, portal notices, and renewal settings, and may cancel before renewal using the methods described in the account portal or billing notices.

8. Customer Responsibilities And Operational Obligations

8.1. You shall use the Services lawfully, in good faith, and in accordance with these Terms, the AUP, the documentation published by JetHost, and all applicable federal, state, local, and foreign laws and regulations.

8.2. Without limitation, you shall:

1. maintain the confidentiality and security of account credentials, API keys, tokens, certificates, and remote access tools;
2. maintain current software and apply security patches promptly;
3. implement reasonable measures to protect Customer Data against loss, unauthorized access, ransomware, and corruption;
4. maintain independent backups and recovery procedures appropriate to the Customer’s risk profile;
5. promptly notify JetHost of security incidents, compromise, abuse complaints, payment disputes, and suspected unauthorized use involving the Services;
6. cooperate with reasonable abuse, security, sanctions, and compliance inquiries related to the Services;
7. ensure that content, software, and workloads deployed through the Services do not infringe third-party rights or violate applicable law;
8. obtain all rights, permissions, licenses, notices, and consents necessary for the Customer Data and your use of the Services;
9. comply with JetHost’s technical instructions relating to migrations, maintenance windows, abuse mitigation, network hygiene, and emergency remediation.

8.3. If you have root or administrator access, you assume the risks inherent in elevated access, including misconfiguration, privilege escalation, data loss, service interruption, malicious code execution, and third-party compromise. JetHost is not responsible for harm arising from actions taken within your privileged environment unless caused directly by JetHost’s breach of a specific written obligation.

9. Acceptable Use Restrictions

9.1. You shall not use, or permit others to use, the Services to store, process, display, transmit, or distribute any content or activity that is unlawful, fraudulent, defamatory, harassing, threatening, invasive of privacy, infringing, deceptive, hateful, sexually exploitative, or otherwise prohibited by law or by the AUP.

9.2. Without limitation, the following uses are prohibited unless expressly approved in writing by JetHost:

1. sending unsolicited commercial email, non-compliant bulk email, deceptive marketing messages, or traffic that violates the CAN-SPAM Act, TCPA, or similar laws;
2. hosting phishing sites, malware, ransomware, botnets, command-and-control infrastructure, exploit kits, credential stuffing tools, brute-force systems, or spyware;
3. launching or facilitating denial-of-service attacks, reflection attacks, amplification attacks, or abusive scanning;
4. running open relays, open recursive resolvers, anonymizing proxies for abuse, public VPN exit points used for unlawful conduct, or services designed to evade legal or technical controls;
5. cryptomining or GPU/CPU-intensive distributed computation not allowed under the purchased plan or that materially affects shared or network resources;
6. copyright piracy, unauthorized streaming, warez distribution, counterfeit activity, trademark abuse, or repeated intellectual property infringement;
7. activities that expose JetHost, its suppliers, or other customers to blacklisting, carrier complaints, legal claims, sanctions violations, or disproportionate operational burden;
8. attempting to bypass resource limits, rate limits, account-level restrictions, abuse controls, or security controls;
9. reselling the Services (provision of hosting services to third parties), sub-allocating addresses, or assigning service entitlements beyond the scope permitted by the applicable plan or separate reseller agreement;
10. generating, hosting, or distributing of non-consensual intimate imagery and synthetic media (“deepfakes”) used for harassment or fraud, or any AI-generated child sexual abuse material;
11. operating any unlicensed money-transmission services or unregistered virtual-asset service provider activity.

9.3. JetHost may define additional technical and operational prohibitions in the AUP and may update the AUP from time to time to respond to evolving security, abuse, regulatory, and infrastructure risks. Continued use of the Services after the effective date of an AUP update constitutes acceptance, subject to any mandatory legal restrictions.

10. Email, Messaging, Network Reputation, And IP Addresses

10.1. If the purchased Service includes email functionality, SMTP relays, mailing tools, or outbound messaging capacity, you shall comply with all applicable messaging laws and industry standards, including the CAN-SPAM Act, suppression obligations, truthful header information, valid unsubscribe mechanisms, and lawful consent requirements where applicable.

10.2. JetHost may enforce sending thresholds, spam filters, queue limits, reputation controls, blocklist remediation steps, reverse DNS requirements, authentication requirements, warm-up requirements, and complaint thresholds. JetHost may disable outbound mail or reclaim messaging functionality if the account creates a reputation risk.

10.3. Any IP address, ASN-related entitlement, or network identifier made available with the Services is licensed, not sold, and remains subject to JetHost’s allocation policies and upstream requirements. You acquire no property interest in any IP address or network identifier and shall return or stop using it immediately upon request or termination.

10.4. JetHost may change assigned IP addresses, VLAN allocations, routing policies, rDNS entries, rack locations, data center locations, and upstream carriers where reasonably necessary for maintenance, security, compliance, performance, or business continuity.

11. Maintenance, Support, Backups, And Changes

11.1. JetHost may perform scheduled maintenance, emergency maintenance, capacity work, migrations, hardware replacements, software upgrades, security patching, network changes, and data center interventions as reasonably necessary to operate the Services. JetHost will use commercially reasonable efforts to provide advance notice for scheduled maintenance where practical.

11.2. Support is limited to the support tier and channels included in the purchased plan. Unless expressly included in a managed services package, support does not include custom application debugging, code review, website administration, forensic analysis, malware removal, data repair, advanced database tuning, or end-user support to your own users.

11.3. Any backup, snapshot, restore point, redundancy feature, or disaster recovery feature offered by JetHost is a convenience measure only unless expressly documented as a contracted recovery service. You remain solely responsible for maintaining current, tested, off-system backups of all Customer Data and configurations.

11.4. JetHost may modify, replace, discontinue, or reconfigure non-material features, operating system images, hardware models, software versions, control panels, and ancillary tools, provided that the material functional characteristics of the purchased Services are not materially reduced during the then-current paid term, except as required by security, legal, supplier, or end-of-life considerations.

12. Customer Data, Privacy, Security, And Access To Systems

12.1. As between the parties, you retain all right, title, and interest in and to content, software, databases, files, logs, personal data, and other information that you or your users upload to, store on, or process through the Services (collectively, “Customer Data”). You grant JetHost a non-exclusive, worldwide, limited license to host, copy, transmit, process, back up, inspect, and otherwise use Customer Data solely as necessary to provide, secure, support, maintain, bill, and improve the Services, and to comply with law.

12.2. JetHost processes personal information relating to account holders, billing contacts, authorized users, and support contacts in accordance with its Privacy Notice. If and to the extent JetHost processes personal information on the Customer’s behalf as a service provider or processor, the applicable Data Processing Addendum, if any, governs such processing.

12.3. Where applicable law grants privacy rights to certain individuals, including residents of jurisdictions granting consumer privacy rights, including California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, and other states with comparable laws, JetHost will honor such rights to the extent required by law and as described in the Privacy Notice. Nothing in these Terms waives any non-waivable privacy rights.

12.4. You acknowledge that JetHost may access systems, logs, configurations, or Customer Data where reasonably necessary to provide support, investigate abuse, respond to incidents, verify compliance, comply with law, enforce these Terms, preserve service stability, or protect the rights, property, and safety of JetHost, its suppliers, its customers, or third parties.

12.5. You are responsible for determining whether the Services and JetHost’s security controls are appropriate for your intended use, regulated data, industry requirements, and risk profile. Unless expressly agreed in writing, you shall not use the Services for data or workloads that require a specific regulatory environment, attestation, or contractual security commitment that JetHost has not expressly undertaken.

12.6. JetHost does not assume, and expressly disclaims, the role of the Customer’s legal counsel, compliance advisor, records custodian, or fiduciary. You remain solely responsible for notices, policies, lawful bases for processing, consent management, data subject rights obligations, retention schedules, and industry-specific compliance obligations applicable to your business.

13. DMCA, Intellectual Property Complaints, And Repeat Infringement

13.1. JetHost respects intellectual property rights and may maintain a policy for addressing copyright and other intellectual property complaints. JetHost may remove or disable access to allegedly infringing material and may suspend or terminate repeat infringers, consistent with applicable law and JetHost’s policies.

13.2. To the extent JetHost seeks to rely on safe harbor protections under 17 U.S.C. section 512, copyright complaints should be submitted to JetHost’s designated DMCA agent using the contact information published on JetHost’s website and filed with the U.S. Copyright Office. The complainant should provide all information reasonably necessary for JetHost to locate and evaluate the challenged material.

13.3. If you believe material was removed in error, you may submit a counter-notification in the form required by applicable law. JetHost may restore material where and when permitted by law, but assumes no obligation to adjudicate the merits of private disputes between third parties.

13.4. JetHost may also act on trademark, impersonation, unlawful content, fraud, security, or other complaints that do not fall within the DMCA. JetHost may request additional information, decline action where legally unsupported, or take action without advance notice where immediate action is reasonably necessary.

14. Monitoring, Disclosures, Law Enforcement, Export Controls, And Sanctions

14.1. JetHost has no general obligation to monitor your content or activity, but may monitor network performance, security signals, abuse indicators, billing events, and system metadata necessary to operate and protect the Services. JetHost may investigate suspected violations of these Terms or the AUP.

14.2. JetHost may preserve, access, or disclose account information, Customer Data, logs, or other records if JetHost reasonably believes such action is necessary to: (1) comply with law, legal process, or government request; (2) enforce these Terms; (3) detect, prevent, or remediate fraud, abuse, or security incidents; (4) protect JetHost’s rights, property, or safety; or (5) protect customers, suppliers, or the public.

14.3. You shall not use, export, reexport, transfer, or make available the Services, software, technical data, or related items in violation of U.S. export control laws, sanctions laws, or other applicable trade laws. You represent that you are not located in, organized under the laws of, ordinarily resident in, or owned or controlled by persons in a prohibited jurisdiction, and is not a sanctioned or restricted party.

14.4. JetHost may conduct sanctions and trade compliance screening, and may suspend, refuse, or terminate Services immediately if required by applicable sanctions, export control laws, embargoes, or supplier restrictions. You shall provide information reasonably requested to support such compliance.

15. Provider Intellectual Property And License Restrictions

15.1. The Services, JetHost’s software, control panels, documentation, workflows, templates, branding, and all related intellectual property rights are and remain the exclusive property of JetHost and its licensors. Except for the limited rights expressly granted under these Terms, no rights are granted by implication, estoppel, or otherwise.

15.2. You may use the Services and any associated portal, documentation, or software made available by JetHost solely for your internal use in connection with the purchased Services, during the applicable term, and subject to these Terms. You shall not copy, resell, reverse engineer, decompile, modify, create derivative works from, sublicense, or distribute JetHost’s software or materials except as expressly permitted by law or by JetHost in writing.

15.3. You grant JetHost a limited right to use your name and logo in customer lists and factual marketing references unless you opt out in writing. No confidential information or endorsement language will be used without your prior written consent.

16. Suspension, Restrictions, And Termination

16.1. JetHost may suspend, restrict, quarantine, reroute, rate-limit, or terminate all or part of the Services immediately, with or without notice, if JetHost reasonably determines that: (1) You breached these Terms or the AUP; (2) the Services are being used in a way that threatens security, stability, legality, or reputation; (3) payment is overdue; (4) continued service would expose JetHost or others to material risk; or (5) suspension is required by law, supplier direction, sanctions compliance, or emergency circumstances.

16.2. Where commercially reasonable and legally permissible, JetHost will attempt to give advance notice and an opportunity to cure before terminating for breach. No cure opportunity is required for severe abuse, malware, phishing, network attacks, sanctions issues, fraudulent conduct, repeated violations, or circumstances where delay would materially increase risk.

16.3. You may terminate the Services by disabling auto-renewal and allowing the current term to expire, or by following any earlier termination process made available in the customer portal or applicable order. Early termination does not relieve you of payment obligations accrued or committed for the applicable term, except to the extent expressly provided in a separate signed agreement or required by law.

16.4. Upon expiration or termination, your right to use the Services ceases immediately or at the end of the paid term, as applicable. JetHost may delete Customer Data after the expiration of any retrieval period stated in the applicable policy, order, or portal notice. Unless a longer or shorter period is stated in the applicable plan or portal notice, JetHost will retain Customer Data for thirty (30) days following termination or expiration to permit export, after which JetHost may delete such data. You are solely responsible for exporting all needed data, configurations, and logs before termination or the end of the retrieval period.

16.5. Articles relating to payment obligations, taxes, intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, data access for legal compliance, and any other provisions that by their nature should survive, shall survive termination or expiration.

17. Disclaimers, Limitation Of Liability, And Indemnification

17.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” JETHOST DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, OR THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS. JetHost does not warrant that any data will be preserved without loss, that any particular performance level will be achieved except as expressly stated in an applicable SLA, or that any third-party software or network will remain available.

17.2. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL JETHOST OR ITS AFFILIATES, LICENSORS, SUPPLIERS, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS, GOODWILL, OR ANTICIPATED SAVINGS, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

17.3. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE AGGREGATE LIABILITY OF JETHOST AND ITS AFFILIATES ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY YOU TO JETHOST FOR THE AFFECTED SERVICES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. If applicable law does not allow certain limitations, the foregoing limitations apply to the maximum extent permitted by law.

17.4 Notwithstanding the foregoing, the limitations in Sections 17.2 and 17.3 do not apply to: (a) Customer’s payment obligations under Section 7; (b) Customer’s indemnification obligations under Section 17.4; (c) Customer’s breach of Section 9 (Acceptable Use Restrictions) or Section 14.3 (Export Controls and Sanctions); (d) either party’s gross negligence, willful misconduct, or fraud; or (e) Customer’s infringement or misappropriation of JetHost’s intellectual property rights.

17.5. You shall defend, indemnify, and hold harmless JetHost and its affiliates, suppliers, officers, directors, employees, and agents from and against any third-party claims, actions, investigations, demands, damages, losses, judgments, fines, penalties, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (1) Customer Data; (2) yours or your users’ use of the Services; (3) breach of these Terms or the AUP; (4) alleged infringement or violation of third-party rights by Customer Data or your activities; (5) violation of law by you or your users; or (6) your resale or downstream provision of the Services.

17.6. The indemnified party shall provide reasonably prompt notice of a covered claim, allow the indemnifying party to control the defense and settlement to the extent appropriate, and provide reasonable cooperation at the indemnifying party’s expense; provided that failure to provide such notice will not relieve the indemnifying party of its obligations except to the extent the indemnifying party is materially prejudiced thereby. The indemnifying party may not settle any claim in a manner that admits fault on behalf of the indemnified party or imposes non-monetary obligations on the indemnified party without prior written consent.

18. Dispute Resolution, Governing Law, And Class Action Waiver

18.1. Before filing a claim, each party shall first attempt in good faith to resolve the dispute informally by written notice describing the nature of the dispute, the relief sought, and the relevant account or order information. If the dispute is not resolved within ninety (90) days after notice, either party may proceed as provided in this Section.

18.2. These Terms and any dispute arising out of or relating to them shall be governed by the laws of the State of Delaware and applicable federal law, without regard to conflict-of-laws principles, except to the extent non-waivable consumer law requires the application of another jurisdiction’s law.

18.3. Except for claims that may be brought in small claims court, any dispute arising out of or relating to these Terms or the Services shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its applicable Consumer Arbitration Rules or Commercial Arbitration Rules, as appropriate. Arbitration may be conducted remotely, by documents, by phone, or in a mutually agreed location, consistent with the applicable AAA rules. Notwithstanding this Section 18.3, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights, confidential information, or other proprietary interests, or to prevent imminent or irreparable harm.

18.3.1. Coordinated Filings and Mass Arbitration. The parties intend that arbitration be an efficient method for resolving individualized disputes and not a vehicle for coordinated mass proceedings. Accordingly, if twenty-five (25) or more substantially similar arbitration demands are filed against JetHost by, with the assistance of, or in coordination with the same law firm, organized advocacy group, or coordinated counsel arrangement (each, a “Coordinated Filing”), the procedures in subsections (a) through (e) below shall apply, notwithstanding any contrary provisions of the AAA rules.

1. Pre-Filing Informal Resolution. Notwithstanding Section 18.1, any claimant who is a party to a Coordinated Filing shall complete an individualized pre-filing informal-resolution process consisting of: (i) a written demand letter that specifically identifies the claimant by name and account, describes the alleged conduct as it relates to the claimant individually, and states the relief sought; and (ii) a sixty (60) day informal-resolution period commencing on receipt of the demand letter. No arbitration may be filed before the expiration of this 60-day period, and any arbitration demand filed in violation of this subsection (a) shall be subject to dismissal without prejudice.
2. Bellwether Process. JetHost may, at its election, require that demands constituting a Coordinated Filing be administered under the AAA Mass Arbitration Supplementary Rules or any successor or analogous AAA rules then in effect that are designed to manage coordinated proceedings. Where no such AAA rules are then applicable, the parties shall first proceed with up to twenty (20) bellwether arbitrations selected by counsel for both sides on an alternating basis (ten (10) by each side), to be conducted on a staggered basis. The remaining demands shall be stayed during the bellwether phase. Following completion of the bellwether arbitrations, the parties shall participate in a non-binding global mediation administered by a mediator agreed by the parties or, if the parties cannot agree, appointed by AAA. If global resolution is not achieved through such mediation, the remaining stayed demands shall thereafter proceed in batches of fifty (50) in the order in which their demand letters were received, with no more than one (1) batch active at a time.
3. Counsel Disclosure. Each claimant in a Coordinated Filing shall, upon JetHost’s reasonable written request, certify whether the claimant is or has been represented by counsel in connection with the demand, and identify any law firm, organization, advertising or solicitation campaign, or other intermediary through which the claimant became aware of the dispute or counsel. Failure to provide a complete and timely certification shall be grounds for staying the affected demand pending compliance.
4. Filing Fees; Tolling. JetHost’s obligation to pay arbitration filing or administrative fees in connection with a Coordinated Filing is contingent on the claimant’s compliance with subsections (a) through (c). Any otherwise applicable statute of limitations and any contractual limitations period shall be tolled with respect to all stayed demands during the pendency of the bellwether process and any global mediation conducted under subsection (b).
5. Severability of This Section. If any portion of this Section 18.3.1 is held unenforceable, the remainder of this Section 18.3.1 and the arbitration agreement in Section 18.3 shall remain in full force and effect, and the unenforceable portion shall be reformed to the minimum extent necessary to render it enforceable while preserving the parties’ intent to manage coordinated filings on the terms set forth above.

18.4. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING. Arbitration and court proceedings under these Terms shall be conducted only on an individual basis. Nothing in this Section prevents either party from seeking relief in small claims court on an individual basis where permitted. If the class action, collective action, and representative-action waiver in this Section is held unenforceable in whole or in part as to a particular claim or relief, then that claim or request for relief shall proceed in court rather than arbitration, but the remainder of the arbitration agreement shall remain enforceable as to all other claims.

18.5. A consumer may opt out of the arbitration provision and class action waiver by sending written notice to [legal@jethost.com] within thirty (30) days after first accepting these Terms, clearly stating the consumer’s name, account identifier, and intent to opt out. An opt-out applies only to the consumer who timely opts out and does not affect any other portion of these Terms.

18.6. Any claim arising out of or relating to these Terms or the Services must be commenced within one (1) year after the cause of action accrues; otherwise, the claim is permanently barred. This Section does not apply where applicable law prohibits contractual shortening of limitations periods.

19. Changes To The Terms, Notices, Assignment, And General Provisions

19.1. JetHost may modify these Terms from time to time by posting an updated version on its website or customer portal and, where required, providing notice by email or portal message. Changes will apply prospectively on the effective date stated in the notice. For materially adverse changes affecting a current paid term, the changes will take effect upon renewal unless earlier application is necessary for legal, security, abuse-prevention, or supplier reasons.

19.2. You consent to receive electronic communications from JetHost, including invoices, renewals, fee notices, maintenance notices, abuse notices, legal notices, and disclosures required by law, by email, customer portal message, or other electronic means reasonably associated with the account. Customer consents to the use of electronic records, electronic signatures, and electronic transactions under the federal Electronic Signatures in Global and National Commerce Act (15 U.S.C. § 7001 et seq.) and applicable state Uniform Electronic Transactions Acts. For purposes of the federal Telephone Consumer Protection Act, 47 U.S.C. § 227, and its implementing regulations, 47 C.F.R. § 64.1200 (collectively, the “TCPA”), Customer expressly consents to receive non-marketing autodialed, prerecorded, and artificial-voice telephone calls and short message service (SMS) and multimedia messaging service (MMS) text messages from JetHost, its affiliates, and their respective service providers, at the telephone number(s) provided in the account or otherwise associated with the Services, in connection with account administration, transaction confirmations, billing, fraud and abuse prevention, security and authentication, service-availability and maintenance notifications, and other operational communications relating to the Services. Customer represents and warrants that Customer is the subscriber to, or customary user of, each telephone number provided, and that Customer has the authority to provide the consents in this Section 19.2 with respect to such number(s). Customer shall promptly update the account and notify JetHost in writing if any such number is reassigned or otherwise ceases to be controlled by Customer. To the extent JetHost separately seeks to deliver telemarketing, promotional, or other advertising calls or text messages by autodialer, prerecorded voice, or artificial-voice technology, JetHost will obtain Customer’s prior express written consent in a separate writing or electronic record satisfying the requirements of 47 C.F.R. § 64.1200(f)(9), and Customer’s entry into these Terms shall not, by itself, constitute such prior express written consent for marketing communications. Message and data rates may apply, message frequency varies, and Customer is responsible for any charges imposed by Customer’s wireless carrier. Customer may revoke consent for non-marketing communications by following the opt-out instructions provided in such communications, by replying STOP to a text message, or by contacting JetHost in writing through the channels in Section 2.2; provided that JetHost may continue to send communications strictly necessary to provide the Services, comply with applicable law, or protect the security or integrity of the Services or the parties.

19.3 Legal notices to JetHost must be sent to privacy@jethost.com and to JetHost’s registered agent or principal office address listed above. Notices to Customer may be sent to the email address on file in the customer portal. Notices are deemed effective upon receipt (for email) or three (3) business days after deposit with a recognized courier (for paper notices).

19.4. You may not assign these Terms or transfer the account, by operation of law or otherwise, without JetHost’s prior written consent, except in connection with a merger, reorganization, or sale of substantially all of your assets, provided the assignee agrees in writing to be bound by these Terms and you remain liable for obligations arising before the assignment. JetHost may assign these Terms in whole or in part to an affiliate or in connection with a financing, merger, acquisition, corporate reorganization, or sale of assets.

19.5. Failure to enforce any provision of these Terms shall not constitute a waiver. If any provision is held unenforceable, the remaining provisions shall remain in full force and effect, and the unenforceable provision shall be enforced to the maximum extent permitted by law or reformed as necessary to make it enforceable while preserving its intent as nearly as possible.

19.6. Nothing in these Terms creates a partnership, joint venture, fiduciary, franchise, employment, or agency relationship between the parties. JetHost’s suppliers and licensors are intended beneficiaries of the disclaimer and limitation provisions to the extent those provisions expressly refer to them.

19.7. These Terms constitute the entire agreement between the parties regarding the Services, except for documents expressly incorporated by reference or separately signed by the parties. Any purchase order terms, vendor onboarding terms, or Customer boilerplate terms are rejected and shall have no effect unless expressly accepted in a signed writing by JetHost.

19.8. These Terms become effective on the date set forth above and remain in effect until modified or terminated in accordance with their terms.

20. Force Majeure

20.1. Excused Non-Performance. Except for payment obligations and obligations relating to confidentiality, intellectual property, indemnification, export controls, and sanctions compliance, neither party shall be liable for, nor be deemed in breach of these Terms by reason of, any failure or delay in performance to the extent such failure or delay is caused by an event beyond the affected party’s reasonable control (each, a “Force Majeure Event”). Force Majeure Events include, without limitation: acts of God; fire, flood, earthquake, hurricane, named storm, tornado, or other severe weather; epidemic, pandemic, or public-health emergency; war, armed conflict, civil unrest, riot, insurrection, terrorism, or sabotage; nuclear, biological, chemical, or radiological events; cyberattack, distributed denial-of-service attack, ransomware event, or other malicious third-party conduct not caused by the affected party’s failure to maintain commercially reasonable security; strike, lockout, or other labor disruption affecting third parties; failure or unavailability of third-party software, hardware, supply, telecommunications, or internet services; failure of upstream connectivity, peering, transit, or carrier providers; regional or facility-level loss of power, cooling, water, or other utilities; data-center evacuation, condemnation, or loss of physical access; embargo, sanctions, governmental order, action, or restriction (including export-control or sanctions enforcement); changes in law that materially restrict performance; supplier default; and supply-chain disruption.

20.2. Notice and Mitigation. The party affected by a Force Majeure Event shall provide the other party with written notice as soon as reasonably practicable, identifying the event and its anticipated effect on performance, and shall use commercially reasonable efforts to mitigate the effects of the Force Majeure Event and to resume full performance as promptly as practicable. The affected party’s obligations shall be suspended only to the extent, and only for so long as, performance is prevented or materially impaired by the Force Majeure Event.

20.3. Extended Force Majeure; Termination. If a Force Majeure Event materially impairs performance of the affected Services for a continuous period exceeding thirty (30) days, either party may terminate the affected portion of the Services upon written notice to the other party, without further liability other than payment of fees accrued for Services rendered through the effective date of termination. Termination under this Section 20.3 is JetHost’s sole liability and Customer’s sole and exclusive remedy with respect to a Force Majeure Event.

20.4. No Excuse for Payment. Customer’s payment obligations under these Terms, including obligations for Services rendered before the occurrence of a Force Majeure Event, are not excused, suspended, or otherwise modified by this Section 20.

21. California Consumer Notice

21.1. In accordance with California Civil Code § 1789.3, California residents are entitled to the following consumer-rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Boulevard, Suite N-112, Sacramento, California 95834, or by telephone at (800) 952-5210 or (916) 445-1254. Complaints regarding JetHost or the Services may also be directed to JetHost using the contact information set forth in Section 2.2.

General Terms and Conditions for Participation in the JetHost Partnership Program

I. INFORMATION ABOUT THE SUPPLIER

Art. 1. The Supplier under these General Terms and Conditions is JetHost Inc., mailing address: 16192 Coastal Highway, Lewes, DE 19958, United States

II. SUBJECT MATTER AND PARTIES TO THE CONTRACT

Art. 2. These General Terms and Conditions govern the contractual relations between:

1. Provider – the above-mentioned merchant providing hosting services, domain registration and related services (hereinafter referred to as the “Services” ); and

2. Partner – any legally capable natural or legal person who has registered and been approved for participation in the Provider’s Partner Program (hereinafter referred to as the “Program” ), for the purpose of referring new clients to the Provider’s Services in return for remuneration under the terms of these General Terms and Conditions (hereinafter referred to as the “Partner” ).

Art. 3. With this agreement, the Provider grants the Partner the right to promote and recommend the Provider’s Services to third parties ( “Clients” ), and the Partner undertakes to carry out this activity in good faith and in accordance with these General Terms and Conditions. For each new Client validly referred by the Partner, the Partner is entitled to remuneration (commission or discount) as agreed below.

Art. 4. By joining the Program (by checking the box to agree or signing an agreement), the Partner declares that he is fully familiar with these General Terms and Conditions, agrees with them and undertakes to comply with them.

III. COMPENSATION: COMMISSION AND DISCOUNTS

Art. 5. The Partner has the right to choose one of the following remuneration regimes:

(a) payment of a commission by the Provider for each successful referral ( the “Commission” ), or

(b) providing a discount to the referred Client ( the “Discount” ) for the Services, and the Partner may not simultaneously benefit from both a commission and a discount for the same referral. The choice of regime is made upon joining the Program (or by written notification to the Provider) and may be changed subsequently only with prior agreement with the Provider.

Art. 6. When choosing the “Commission” mode, the Partner receives a monetary reward calculated as a percentage of the price actually paid by the referred Client for the ordered Service (excluding VAT). The amount of the percentage (“commission rate”) depends on the total number of different Clients that the Partner has referred and who have at least one active service with the Provider. The commission rates are as shown on the fallowing address:
https://jethost.com/partner-program/

The transition between levels occurs automatically when the number of active Clients associated with the Partner reaches the requirement for the respective level. An Active Client is a Client who currently has at least one active (not expired or prematurely terminated) Service purchased after referral by the Partner. Clients who do not have active services are not counted when determining the level. If a Client terminates all Services associated with him/her/it, he/she/it is temporarily not counted among the Partner’s active Clients (until possible renewal or a new service).

Article 7. (1) When selecting the “Discount” mode, the Partner will not receive commission payments, but each new Client referred by him will receive the agreed percentage discount on the price of the Services. The discount rates are as shown on the fallowing address:
https://jethost.com/partner-program/

(2) The Partner may provide this discount through a special promo code or referral link provided by the Supplier. After selecting the “Discount” mode, the Partner is not entitled to claim additional commission for these same sales.

Article 8. (1) The Provider may assign a unique promo code to each Partner for the purpose of tracking referrals. Any third party who enters said promo code during an order shall be deemed a referred Client of the Partner. Upon such use, the applicable discount shall be applied and the corresponding commission generated.

(2) The Provider bears no liability for the failure to apply the commission or discount if tracking is precluded by force majeure or circumstances outside of its reasonable control, such as a Client’s failure to enter the required promo code.
Art. 9. (1) Commissions are charged only for payments actually received from referred Clients. No commission is due for cancelled orders or returned payments (e.g. in the event of an exercised right of cancellation or a guarantee period for the refund of the amount).

(2) The Provider offers a money-back guarantee period to new Customers (60 days), the commission for the relevant sale is considered temporary until the expiry of this period.

(3) A commission for a given sale is finally confirmed 60 daysafter payment by the Client, provided that the service is not cancelled or refunded within this period. In the event that after payment of a commission it is established that the Client has terminated his service with a refund (for example, within the warranty period), the Provider has the right to deduct the already paid commission from future payments due to the Partner or to request its return.

Article 10. Accrual and payment of commissions:

(1) Commissions are accrued in the Partner’s affiliate account, visible in his account/panel. The Provider prepares a monthly report of the Partner’s commissions due.

(2) The payment of the accumulated commissions is made monthly , by the 15th of the month following the month of the report, provided that the requirements below are met. In order for a payment to be made, the accumulated commission amount must reach a minimum of $100.00 excluding VAT . (Minimum Threshold) . If in a given reporting period the Partner has accumulated a smaller amount, it is transferred to the next period and so on, until the total amount reaches or exceeds $100.00 excluding VAT.

(3) Upon reaching the threshold, the Supplier shall notify the Partner and the Partner shall issue an invoice to the Supplier (if registered under VAT or a legal entity) or other necessary supporting document in accordance with the applicable legislation, on the basis of which the Supplier shall make the payment.

(4) Payments are made by PayPal or bank transfer, unless the parties agree in writing to another method. All commissions are exclusive of VAT – if the Partner is registered under the VAT Act, the VAT due in the invoice is additionally charged on the commission.

IV. RIGHTS AND OBLIGATIONS OF THE SUPPLIER

Article 11. (1) The Provider undertakes to manage the Affiliate Program in good faith, including: providing the Partner with access to the necessary tracking tools (referral link, codes, statistics panels), maintaining the functionality of the referral reporting system, as well as providing assistance in case of technical problems related to the Program.

(2) The Supplier is obliged to pay the Partner the commissions due in the agreed amounts and terms, subject to the requirements of these General Terms and Conditions.

Article 12. (1) The Provider has the right, at its discretion, to approve or reject applications for participation in the Program.

(2) The Provider may refuse registration or terminate the participation of a Partner if it deems that his website, activity or manner of promoting the Services violates applicable requirements, harms the good name of the Provider or contradicts these General Terms and Conditions.

(3) The Provider has the right to monitor the Partner’s actions in relation to the Program and compliance with these terms and conditions, as well as to request from the Partner information or assistance related to the referred Clients (e.g. confirmation of the Client’s consent to be referred by the Partner, if applicable).

Art. 13. The Provider undertakes to keep confidential the information provided by the Partner upon application and participation in the Program (including personal data, bank details, etc. ), and to use it only for the purposes of implementing this contract or as provided in the Provider’s Privacy Policy.

Art. 14. The Provider has the right to unilaterally change the terms, structure or mechanism of the Program (including the amount of commission rates or payment thresholds), provided that it notifies the Partner in the manner provided for in these General Terms and Conditions (section Amendment of the General Terms and Conditions ) and in compliance with the stipulated period for prior notification.

V. RIGHTS AND OBLIGATIONS OF THE PARTNER

Article 15. (1) The Partner is entitled to receive the agreed remuneration (commission or discount) under the terms of these General Terms and Conditions for each new Client he has referred and who has purchased a Service from the Provider as a result of this referral.

(2) The Partner has the right to access his partner account on the Provider’s website, where he can monitor the number of referred Clients, their active services, accumulated commissions and other relevant data.

Art. 16. The Partner undertakes, when participating in the Program:

(a) to provide accurate and up-to-date information about their identity or company, including contact details and tax status, and to promptly notify the Provider of any changes;

(b) promote the Provider’s Services in good faith and professionally, without misleading potential Customers about the characteristics or conditions of the Services;

(c) comply with all instructions, guidelines and marketing materials provided by the Provider when advertising the Services; and

(d) to comply with applicable legislation in its promotional activities (including rules on competition protection, personal data protection, electronic communications, etc.).

Article 17. (1) In the Provider’s online advertising, the Partner is not entitled to use unregulated methods that could damage the Provider’s reputation or mislead consumers.

(2) The Partner is prohibited from sending unsolicited commercial messages (spam), from illegally using the trademarks, logo or company name of the Provider (for example, in paid advertisements, domain names or social networks) without express written permission, as well as from arbitrarily offering additional discounts, coupons or promotions on behalf of the Provider beyond those officially provided.

(3) The Partner has no right to change the referral links and codes provided to him, nor to attempt to manipulate the referral tracking system.

Article 18. (1) The Partner undertakes to take the necessary care to protect the good name and commercial reputation of the Supplier.

(2) The Partner has no right to represent himself as a sales representative, agent, intermediary, employee or other authorized person of the Supplier, nor to assume any obligations on behalf of the Supplier to third parties.

(3) The relationship between the parties is limited to independent contractors – the Partner acts on its own behalf and at its own expense when recommending the Services. The conclusion of this agreement does not create a company under the Contractual Liability Act, an employment or mandate relationship between the parties, nor does it establish a commercial representation within the meaning of Bulgarian commercial law.

Article 19. (1) The Partner is responsible for all of its costs related to the promotion of the Services (e.g. advertising, marketing, website costs, etc.), unless otherwise agreed in writing with the Provider.

(2) The Partner is also responsible for settling all tax or accounting obligations arising from the income (commissions) received under this Agreement. The Supplier is not responsible for taxes, social security contributions or other public obligations of the Partner due in connection with the remuneration paid to him – compliance with applicable tax requirements by the Partner is entirely his responsibility.

Art. 20. In the event that the Partner receives any confidential information, trade secrets or personal data of Customers in connection with the Program (for example, information about orders of referred Customers), he undertakes to use them solely for the purposes of performing this contract and not to disclose them to third parties, except with the express consent of the Provider or the relevant affected person, or if required by law. This confidentiality obligation continues to bind the Partner even after termination of the contract.

VI. CONFIDENTIALITY AND DATA PROTECTION

Article 21. (1) The Supplier and the Partner undertake to keep confidential all information, facts and documents that have become known to them in the course of concluding and implementing this Agreement, and which can reasonably be considered a trade secret or confidential information. Confidential information includes information on commissions received, personal data of Customers, marketing plans, non-public technical data about the Supplier’s systems, etc.

(2) The Parties shall not disclose or use such information outside the purposes of this Agreement, except as necessary for its implementation or if so required by a competent government authority in due course.

Article 22. (1) The Partner expressly confirms that he is familiar with the Provider’s Mandatory Information on Personal Data Protection (available on the Provider’s website) and that if the Provider needs to process the Partner’s (or its employees/representatives’) personal data for the purposes of the Program, this will be done in accordance with the specified policy and applicable legislation.

VII. LIMITATION OF LIABILITY

Article 23. (1) The Supplier’s liability to the Partner in connection with this Program is limited to the currently due and unpaid commission fee.

(2) In no event shall the Provider be liable to the Partner for any indirect, special or consequential damages, lost profits or losses (e.g. as a result of advertising costs not reimbursed due to lack of sales). The Partner understands and accepts that participation in the Program is at its own risk and the Provider does not guarantee a certain number of referred Customers, concluded transactions or amount of revenue for the Partner.

(3) The Provider provides the Program “as is” and does not promise uninterrupted or error-free operation of the tracking system, but undertakes to make reasonable efforts to eliminate possible technical problems and correctly calculate commissions.

Article 24. (1) The Partner is liable for all damages and claims arising from its violation of these General Terms and Conditions or the applicable legislation in the performance of the contract.

(2) The Partner undertakes to indemnify the Provider for any claims from third parties (including Customers) or sanctions from government authorities arising as a result of actions or inactions of the Partner that violate these terms and conditions, the rights of third parties or the law.

VIII. TERM OF THE CONTRACT AND TERMINATION

Article 25. (1) The contract between the Provider and the Partner under these General Terms and Conditions shall enter into force on the date of approval and activation of the Partner’s partner account by the Provider. The contract shall be concluded for an indefinite period.

(2) The Partnership shall continue automatically until terminated by one of the parties in accordance with the procedure described below. A period of inactivity (without any new referred Client) shall not automatically terminate the Agreement, but the Provider reserves the right to periodically check the activity and in the event of a prolonged lack of results to contact the Partner to confirm his interest or to terminate the Agreement in accordance with the terms of Art. 26.

Art. 26. (1) Either party may terminate the Agreement by sending a written notice (including by email) to the other party. The Partner may terminate its participation in the Program at any time at its own discretion, with or without giving a reason, by sending a notice to the Provider. Termination at the Partner’s initiative shall take effect 14 (fourteen) days after receipt of the notice from the Provider, unless the Provider agrees to a shorter period.

(2) The Supplier has the right to unilaterally terminate the contract with 14 days’ written notice to the Partner, without paying compensation or giving any reason. In such case, the Supplier may, at its discretion, pay the Partner all accrued commissions, even if they do not reach the minimum threshold, thereby finalizing the financial relationship.

Art. 27. The Supplier has the right to terminate the contract immediately (without notice) by unilateral notification if the Partner materially violates these General Terms and Conditions. The parties accept as material violations, without the list being exhaustive: violation of the promotion requirements (e.g. spam or trademark abuse), attempt to defraud or manipulate the commission system, provision of false information to the Supplier, breach of confidentiality or any action that damages the Supplier’s reputation. In this case, the Supplier does not owe any compensation to the Partner for the termination. The commissions accumulated up to the time of termination will not be paid to the Partner if the contract is terminated due to his fault (as a measure to compensate for possible damages and as a sanction for the violation).

Article 28. (1) After termination of the contract, regardless of the reason, the Partner is obliged to immediately cease any use of the referral links, codes, advertising banners and other materials of the Provider provided to him.

(2) The Partner shall remove from its website and other channels all mentions that it is a partner of JetHost , as well as all trademarks, logos and marketing materials of the Provider.

(3) From the moment of termination, the Partner is not entitled to receive commissions or provide discounts for future orders from previously referred Clients. If the contract is terminated in accordance with Art. 26 (by mutual consent or with notice), the Supplier shall pay the Partner the accrued and unpaid commissions at the time, provided that the amount exceeds the minimum threshold of $100 excluding VAT. Amounts below this threshold may not be paid at the discretion of the Supplier, unless the parties agree otherwise upon termination of the relationship.

IX. DISPUTE RESOLUTION (ARBITRATION)

Art. 29. The Parties shall make efforts to resolve by mutual understanding all disputes or disagreements arising in connection with the implementation of these General Terms and Conditions. In the event that they fail to reach an agreement, all disputes arising from or relating to this contract (including disputes regarding its interpretation, invalidity, performance or termination) shall be finally and resolved by binding arbitration. The arbitration will be conducted by the Judicial Arbitration Mediation Services, Inc. (“JAMS”) subject to the U.S. Federal Arbitration Act and federal arbitration law and according to the JAMS Streamlined Arbitration Rules and Procedures (the “JAMS Rules”) in the state where The Provider is registered. If JAMS is not available to arbitrate, the parties will select an alternative arbitral forum. The arbitration shall be conducted by a single arbitrator, and such arbitrator shall have no authority to add parties, vary the provisions of these Terms, award punitive damages, or certify a class. The Partner’s responsibility to pay any filing, administrative and arbitrator fees will be solely as set forth in the JAMS Rules. The parties will cooperate with JAMS and each other in scheduling the arbitration proceedings, and in selecting one arbitrator from the appropriate JAMS list with substantial experience in resolving contract disputes.

X. COMMUNICATION AND NOTIFICATIONS

Art. 30. Official communication between the parties to the contract shall be in writing. Messages sent to the following contacts shall be considered written and validly delivered between the parties:

(a) for the Provider – to the e-mail address sales@jethost.com or to another officially announced e-mail address, or by post to the management address specified in Art. 1;

(b) for the Partner – to the email address that the Partner provided upon registration (or subsequently updated in writing), or through the internal messaging system in the partner account (if available).

Art. 31. Messages sent by e-mail are deemed to have been received by the addressee on the day of sending, if sent during business hours (or on the next business day, if sent outside business hours), as long as the sender does not receive an error/ non-delivery message . The parties agree that communication by e-mail and through the Provider’s online panel satisfies the requirement for written form of notifications, including for amendments to the General Terms and Conditions or termination of the contract.

Art. 32. The Partner is obliged to keep his/her email address for correspondence up-to-date. In case of change, the Partner must immediately notify the Provider of his/her new email address through the account settings or in writing. The Provider is not liable if he/she has sent a message to the last email provided by the Partner and the Partner has not received it due to failure to provide a current address.

XI. AMENDMENT OF THE GENERAL TERMS AND CONDITIONS

Art. 33. (1) The Supplier has the right to make amendments and supplements to these General Terms and Conditions, following the following procedure:

1. Prior Notice – The Provider shall send notice of the upcoming changes to the Partner at his registered email address or via a message in the Partner account, at least 30 (thirty) days before the changes come into effect. The Partner agrees that such notice (by regular email or via system message) is sufficient and constitutes proper notice binding the parties, without the need for the notice to be signed with an electronic signature.

2. Publication – The Provider publishes the updated text of the General Terms and Conditions on its website (on the separate page for the Affiliate Program), indicating the date from which the changes enter into force.

(2) The amendments shall enter into force and bind the Partner, if the latter does not expressly object to them within 30 days of receiving the notification under para. 1. In the event that the Partner does not agree with the proposed amendments, he has the right within this 30-day period to notify the Provider that he rejects the amendments. In such a case, the contract between them shall be deemed terminated upon the entry into force of the proposed amendments (unless the parties expressly reach another agreement before that). If the Partner does not exercise his right to terminate the contract and continues to participate in the Program after the entry into force of the amended General Terms and Conditions, the Partner shall be deemed to be bound by them.

(3) All changes to the General Terms and Conditions shall apply to new Partners from the date of their entry into force (or their publication, if the date is not explicitly indicated, but the publication follows a notice), and to existing Partners – after the expiry of the objection period under paragraph 2 and provided that the Partner has not exercised its right to terminate the contract within this period.

XII. FINAL PROVISIONS

Art. 34. If any provision of these General Terms and Conditions is declared invalid, void or unenforceable by a competent court or arbitration, this shall not affect the validity or enforceability of the remaining provisions. The Parties shall replace it with a legally permissible provision that most closely reflects the original purpose of the invalid provision.

Art. 35. The law applicable to these General Terms and Conditions and the contract between the parties is the law of the Republic of Bulgaria. For all unresolved issues, the provisions of the current Bulgarian legislation shall apply.

Art. 36. These General Terms and Conditions for participation in the JetHost Affiliate Program shall enter into force on November 26, 2025 and shall supersede all previous terms and conditions or agreements between the Provider and Partners regarding this Program, in effect until that date. The Provider publishes these General Terms and Conditions on its official website (jethost.com). By accepting them, the Partner confirms that he has read them, understands them and undertakes to comply with them.