Track Delivery

Wondering whether an email actually reached the recipient? Track Delivery shows the delivery route of your outgoing mail, so you can see if a message was delivered, delayed, failed, or blocked. This guide shows how to run and read a delivery report.

Run a delivery report

1. Log in to your webmail and open Track Delivery.
2. Optionally type a Recipient Email to narrow the results to one address, then click Run Report.
3. Use Show All for everything, or Show Blocked & Failed to focus on problems.

You can also tick Successes, Deferred, Failures, and In-Progress to filter by status.

Read the report

Each row shows the event, the from address, the sent time, a spam score, the recipient, and the result. The result is the key part:

• Success – the message was accepted by the recipient’s server.
• Deferred – delivery was temporarily delayed and will be retried.
• Failed / Blocked – the message was rejected; the row usually explains why.

Note that delivery data is only kept for a limited time, so check recent sends rather than older ones. The spam score column is also useful: a high score on your own outgoing mail is a hint that the message looked spammy to the receiving server, which can explain why it was rejected or landed in junk. Track Delivery is the quickest way to prove whether a “they never got my email” problem happened on the sending side or the recipient’s.

Need more help?

Not sure what a delivery result means? Open a ticket through Client Area → Support with the recipient and time, and our team will help you read it.